Voice of Customer Intelligence for Healthcare
Patient satisfaction measured too late to act on. LoomPin unifies the signals your healthcare customers already generate and turns them into insight and recommended action — with a human in control.
Patient satisfaction measured too late to act on
HCAHPS scores are quarterly. Patient signals are unmeasured. Safety incident patterns are detected manually.
HCAHPS scores are quarterly. Patient signals are unmeasured. Safety incident patterns are detected manually.
LoomPin is an AI-native Voice of Customer platform built to listen across every channel — not just surveys. For healthcare teams, that means catching the issues that live in tickets, calls, reviews, and usage before they become churn, complaints, or risk.
Below are the pre-built Healthcare modules, the systems LoomPin connects to, and how teams typically get started.
Healthcare VoC modules
Each module targets a specific healthcare outcome. Figures below are target ranges, not measured results.
Post-Visit Pulse
Captures patient satisfaction within hours, not weeks
Target: 20% satisfaction improvementClinical Safety Pulse
Detects safety event clusters across patient feedback
Target: Early safety detectionTelehealth Quality
Monitors virtual care experience quality in real time
Target: 25% telehealth improvementPharma Adherence Fix
Detects medication adherence drop-off before readmissions
Target: 15% adherence improvementImpact figures are target ranges based on how each module works, not measured client outcomes. LoomPin is in pilot with design partners; we publish real outcome data only once it is measured by our outcomes ledger.
Post-Visit Pulse
Connect your EHR system. Patient signals start flowing within 24 hours.
LoomPin is in pilot with design partners. We publish outcome data only once it is measured by our outcomes ledger.