Voice of Customer Intelligence for Retail & E-Commerce
"Where is my order?" tickets consuming support teams. LoomPin unifies the signals your retail & e-commerce customers already generate and turns them into insight and recommended action — with a human in control.
"Where is my order?" tickets consuming support teams
22% return rates eat margins. support is overwhelmed by WISMO tickets. Zero connection between Shopify and support.
22% return rates eat margins. support is overwhelmed by WISMO tickets. Zero connection between Shopify and support.
LoomPin is an AI-native Voice of Customer platform built to listen across every channel — not just surveys. For retail & e-commerce teams, that means catching the issues that live in tickets, calls, reviews, and usage before they become churn, complaints, or risk.
Below are the pre-built Retail & E-Commerce modules, the systems LoomPin connects to, and how teams typically get started.
Retail & E-Commerce VoC modules
Each module targets a specific retail & e-commerce outcome. Figures below are target ranges, not measured results.
Last-Mile Clarity
Proactively updates customers about delivery status
Target: 45% fewer WISMO ticketsReturn Margin Save
Identifies why products get returned and alerts product team
Target: 15% return rate reductionIn-Store Experience
Captures real-time in-store signals for immediate action
Target: +20 NPS pointsFlash Sale Stress Test
Pre-emptive capacity alerts before flash sales
Target: 50% complaint reductionImpact figures are target ranges based on how each module works, not measured client outcomes. LoomPin is in pilot with design partners; we publish real outcome data only once it is measured by our outcomes ledger.
Last-Mile Clarity
Connect Shopify + Onfleet. Proactive notifications within 24 hours.
LoomPin is in pilot with design partners. We publish outcome data only once it is measured by our outcomes ledger.