Real-Time Crisis Detection from Customer Signals
The Crisis Response Agent is designed to track velocity and toxicity across all channels.
A PR crisis starts on social media at 6 PM Friday. You find out on Monday morning. By then, it's too late.
The Crisis Response Agent is designed to track velocity and toxicity across all channels.
Here is how LoomPin turns scattered signals into one confident, human-approved decision.
Compound signals, not a single survey
The insight
Crisis Anomaly: Modeling detects billing-related sentiment cluster.
The recommended action
Recommend a "War Room" Slack channel. Alert execs. Draft an apology statement for review.
A human approves before anything fires.
Target Outcome: Crisis containment within 4 hours. Faster reputation recovery.
LoomPin is in pilot with design partners. Target outcomes describe what the workflow is designed to achieve, not measured client results — we publish real outcome data only once it is measured by our outcomes ledger.